4426S – PATIENT ACCESS MANAGER

San Antonio, TX
Full Time
Healthcare
Mid Level
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Our client is seeking a dedicated Patient Access Manager to assist in
the daily operations of patient access functions at an acute care
setting. This role serves as the key liaison between the Shared Service
Center (SSC) and the facility, ensuring the smooth execution of
registration processes, quality assurance, and patient experience
expectations.

Responsibilities:

    * Oversee the daily operations of all Patient Access functions.
    * Serve as the liaison between the Shared Service Center (SSC) and the
facility.
    * Ensure adherence to Model AIDET guidelines during all patient
interactions, fostering a positive patient experience.
    * Monitor quality assurance (QA) on registrations for all areas.
    * Perform patient registration functions when needed to minimize wait
times.
    * Address patient complaints promptly and ensure follow-up.
    * Supervise and maintain employee productivity.
    * Manage department operations, including reporting, full-time
equivalents (FTEs), and operating budgets.
    * Conduct monthly staff meetings and in-services for all responsible
areas.
    * Assume on-call responsibilities to ensure adequate staffing and
problem-solving.

Must Haves:

    * Bachelor’s Degree in Business or related field (required).
    * Minimum of three years’ experience in Patient Access in an acute
care setting.
    * Will consider Clinical Managers or Practice Managers with at least 2
years of relevant experience.

Location: San Antonio, TX

Salary: $67,496

Benefits:

    * Medical coverage with low copays, including prescription drug and
behavioral health coverage, and free telemedicine services.
    * Options for dental and vision benefits, life and disability coverage,
flexible spending accounts, supplemental health protection plans, and
more.
    * Free counseling services for emotional, physical, and financial
well-being.
    * 401(k) plan with a 100% match on 3% to 9% of pay, based on years of
service.
    * Employee Stock Purchase Plan with 10% off stock purchases.
    * Family support through fertility, family building benefits, adoption
assistance, and child, elder, and pet care referral services.
    * Consumer discounts, retirement readiness support, and preferred
banking partnerships.
    * Education assistance, including tuition, student loans, and
certification support.
    * Colleague Recognition Program and Time Away From Work Program.
    * Employee Health Assistance Fund offers free employee-only coverage
for eligible full-time and part-time colleagues.

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